Tuesday, July 26, 2005

Everybody but this company

I called Verizon today to find out why my DSL was running so slow. I tried calling them but now that I have a phone, I didn't want to waste valuable minutes on hold, so I kept calling back until wait times were down to about 10 minutes. While waiting I went to the DSL home page to find an email address for technical support. There ISN'T any. Now that's a switch. Most companies today do not want to talk to customers directly, they are often telling you (while you are on the phone waiting for hell to freeze over) to send them an email. This is one of those occasions when I'd RATHER send email than to be kept hanging but the person on the other line said we don't have email for technical support. But, right there on the main page, is a 'Buy Verizon' tab. The only address for technical support is to WRITE to them in West Virginia. In this day and age of computerized everything, this is bizarre.

I told her NOT to tell me to do the usual things like rebooting my machinee, check my system for viruses or empty the recycle bin. She told me to bring my system down, which I really loathe to do unless I am installing software, and, after its halfway down, she says 'Never Mind'.

It is running better now than before, but I have to check the status of my ticket.

So I went to see the Rob Zombie flick, 'The Devil's Rejects' and I was disappointed. I was expecting something more horrible, but what I got was Hillbilly Horror, and not a particularly notable one at that. An alternative title might have been 'Sick Home Alabama". Good southern rock score from the 60s and 70s like Elvin Bishop and 'FreeBird".

This is the kind of movie that you would go to for 10 movies and 5 bucks a car at a drive-in. Would go well with Last House On The Left, The Texas Chainsaw Massacre and the Beast in the Cellar.

I'm disappointed, Mr. Zombie. And you put your wife in it, too. I assume its your wife or daughter (probably daughter, but you never know). Who else would have Zombie as a last name?


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